FAQ
No, we currently only ship products and fulfill orders within Canada.
We offer standard shipping on all orders. Shipping is free on orders over $149. For orders under $149, there is a flat rate shipping fee of $20.
Yes, we provide bulk pricing options. Please contact us via Email or Live Chat to inquire about bulk pricing and further details.
We accept payment via e-transfer only. Credit card payments are not accepted at this time.
After placing an order, you will receive an order confirmation email with instructions on how to make the payment via e-transfer.
The order will be on hold for 48 hours until payment is received by e-transfer. Please ensure to complete the payment within this timeframe to avoid any delays in processing your order.
Yes, once your payment is received and the order is shipped, we will provide you with a tracking number to monitor the status of your shipment.
No, we currently do not offer any store pickup options. All orders will be shipped to the provided address.
Unfortunately, due to our streamlined order processing system, we are unable to cancel or modify orders once they have been placed. We recommend reviewing your order details carefully before finalizing the purchase.
If you encounter any issues with your order or products, please contact our customer support team via Email or Live Chat, and we will be happy to assist you in resolving the matter promptly.
We do not offer returns on products. Due to the nature of our business and the products we sell, we are unable to accept returns for safety and legal reasons. We recommend carefully reviewing product details and consulting with a healthcare professional before making a purchase.